Privacy Policy

ReplyDesk (“we”, “us”) is a customer-support tool that lets a business connect its Facebook Page to receive messages, send automated replies, and let a human agent respond. This policy explains what we collect and why.

Information we collect

• Facebook account data — when you connect a Page, we receive your name, the Pages you manage, and Page access tokens, via Facebook Login for Business.
• Messages — the content of messages sent to and from your connected Pages, delivered to us through Meta’s webhooks and Graph API, so we can display conversations and send replies on your behalf.
• Customer profile data — for people who message your Page, we may receive their name, profile picture, locale, and a page-scoped ID (PSID) to display the conversation to your agents.
• Operational logs — records of webhook events and delivery status for reliability and debugging.

How we use it

• To provide the core service: showing conversations, matching automated FAQ replies, and letting a human agent respond (including replies sent within Meta’s 7-day Human Agent window).
• To operate, secure, and troubleshoot the service.

We do not sell your data, and we do not use message content for advertising. Automated and human replies are only sent in response to a customer’s own inquiry.

Sharing

We share data only with Meta Platforms as required to send and receive messages through the Messenger API, and with infrastructure providers that host the service on our behalf. We disclose information if required by law.

Retention & deletion

We keep connected-account and conversation data only as long as your account is active or as needed to provide the service. You can disconnect a Page at any time from the Connections page, and you can request deletion of your data — see our Data Deletion instructions.

Security

Access tokens and conversation data are stored on secured servers and access is restricted to the account owner and their agents.

Your rights

You may access, correct, or delete your data, and revoke ReplyDesk’s access to your Pages at any time via your Facebook Business Integrations settings.

For Meta App Reviewers / testers

Data accessed during App Review or testing is used solely to demonstrate the app’s functionality and is not retained beyond what is necessary to evaluate the integration. Test conversations and any connected test Page can be removed on request.

Contact

Questions or data requests: kunkundids@gmail.com.